Returns / Refund

For help with a return, refund, replacement or cancellation, email support@amimashop.com or WhatsApp +91 88829 28582 with your order number and a description of the issue. Photos of the product and packaging help us investigate damage or an incorrect item. Damaged, defective, incorrect or misdescribed items: contact us as soon as you notice the issue. We will review the details and arrange the appropriate return, replacement or refund. Your statutory consumer rights are not restricted by this policy. Please contact us before sending an item back so we can provide return instructions. We will explain collection arrangements, any applicable return shipping cost and the refund method before you proceed. For COD orders, an approved refund requires a bank or UPI destination confirmed directly with our support team. Never share your OTP, PIN or password. Change-of-mind returns and exchanges: please ask us about the applicable product-specific conditions before placing your order. We have not published a universal change-of-mind return window. Cancellations: contact us promptly with your order number. We will check whether dispatch can be stopped and confirm the next steps. No advance payment is taken for COD orders. We will confirm the processing timeline and payment reference for an approved refund. Orders placed on Amazon follow the return and refund process shown on Amazon.